Simon, just as he does with every Bailey Daily video, reaching out connecting with us human to human, and illuminating the best in each of us. "Be the SPARK" is a valuable hospitality and customer service action plan. Great service is much more than a please, thank you and have a nice day, and Simon will guide you towards achieving higher standards by delivering Platinum Service. He immerses you with interesting stories and testimonials of why making a connection is vital to the customer experience, making this book an enjoyable read. ~Lori Grimm
Use the hashtag #bethespark when posting on social media!
In today's competitive business world, there's no place for lackluster performance, half-brilliant contributions, or low-burning customer service. When you find your SPARK you shine brilliantly against a backdrop of automation, algorithms, and autonomous cars. You realize you weren't just hired to do a job; your purpose is to surpass all expectations and create memorable moments that surprise and delight your customers.
You have the opportunity to BE THE SPARK for your company, customers, and employees, and this book will teach you how. Author Simon T. Bailey shares five proven methods to equip you with a simple framework that will help you infuse your culture with a mindset that captures the hearts and minds of employees so they will, in turn, capture the hearts and minds of customers. Through evidence-based research, stories, and examples, Be the SPARK will teach you how to attract and retain customers in a growing global market, turn customers into loyal fans, and create unforgettable moments that keep them coming back.
Best of all, this book will help you find and ignite your inner SPARK. It's time to light the fire in your belly, to kindle your passion, and Be The SPARK that creates the change you want to see in yourself, your company, and the world.